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🎥 Tutorials and Demos: Watch our video library for visual guides, tutorials, and demos covering various features. Learn at your own pace!
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📧 Email Support: Shoot us an email support@bpcs.com
📧 Web Support: Open a ticket athttps://bpcs.com/support
Support SLAs | |
|---|---|
Initial Response Time | 24-48 hours |
Escalation Levels | |
a. Level 1 (L1) - Frontline Support | Resolution within 48 hours |
b. Level 2 (L2) - Technical Support | Resolution or path to resolution within 5 business days |
Customer Notification | Regular updates every 24- 48 hours |