Welcome to Support for Lakehouse Optimizer
- Megan Novak
Thank you for choosing Lakehouse Optimizer! We're dedicated to ensuring you have a seamless and enjoyable experience with our product. Our support team is here to assist you every step of the way.
Getting Started with LHO: Step-by-Step guidance and a readiness checklist to help get up and running
Tutorials and Demos: Watch our video library for visual guides, tutorials, and demos covering various features. Learn at your own pace!
Connect with Us:
📧 Email Support: Shoot us an email support@bpcs.com
📧 Web Support: Open a ticket at https://bpcs.com/support
| Support SLAs |
|---|---|
Initial Response Time | 24-48 hours |
Escalation Levels |
|
a. Level 1 (L1) - Frontline Support | Resolution within 48 hours |
b. Level 2 (L2) - Technical Support | Resolution or path to resolution within 5 business days |
Customer Notification | Regular updates every 24- 48 hours |